Social Media Talk: Facebook One Column Page Timeline

If you’re a social media marketer (or community manager or whatever you call yourself) like me, you probably have this love-hate relationship with Facebook. With all these changes that happen abruptly with little announcement (or sometimes none at all), there are times you’d feel you and your at Facebook’s mercy. Read what the Daily Dot has to say about this (as shared by Mashable). One of the recent changes Page admins are dealing with right now is the new Page Timeline.

The new Facebook page layout is right-aligned and simple without looking cluttered.

Back in March, Facebook asked admins to sign up for the new layout which, based on my experience and among the fourteen pages I am managing, only one got it. Last week, Facebook made another announcement about turning all pages to the new layout by the 12^th of June. Of course, admins have the option of changing their page as soon as the news came out. This includes a tour of the new layout for admins and also the option to delay the change. From Facebook, “Admins that want to update their Pages before switching to the new design can wait up to two weeks before making the switch. However, every Page will automatically switch to the updated design two weeks after the tour has been viewed.”

On the bright side, Facebook should be our ally in marketing, not the enemy and there are some things we should note with this new change coming in. What I particularly love about this is that tabs are positioned in the right places, the top navigation menu and the left column, to give everyone (both admins and fans) easy access to things they want to see on the Page.

To know more about the redesign and changes, visit the Facebook FAQ here.

Looking for: Customer Care Agents with Adobe Photoshop Skills

Another work-related post. Looking for people who want to join the BPO industry. If you're interested or you know someone who might want to be party of the industry, details are below, including my work-email address. :)



Gone are the days when CSRs or call center agents talk on the phone, providing assistance to customers or offering products and services. The world is changing and so is the job description. Some call center agents now possess skills that were different from the call center agents 10 years ago. Find out below how you can put that talent and skill to grow your career!

Responsibilities

The Role. Is quite simple, in fact. Provide exceptional service and support to ensure the satisfaction of our Fortune 500 clientele and the people they value the most—their customers.

• Listen to customer concerns, resolve issues in a timely fashion and ensure satisfaction in every transaction
• Respond to inquiries through phone and email pertaining to Yellow/White pages products, entries, billing or customer accounts
• Execute simple procedures to resolve customer concerns
• Recommend other packages better suited to serve customer needs
• Perform other activities meant to increase customer satisfaction
• Create and edit advertisements using Adobe Photoshop
• Completion of at least 2 years of college without back subjects
• Strong conversational Australian-English communication skills
• Analytical with effective negotiation and problem-solving skills
• Ability to establish rapport and can easily collaborate with others

The Perks. TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life.

• Competitive compensation package including regular performance bonuses
• Medical and dental coverage plus life insurance options
• Immerse in personal development programs and continued skill enhancement through proprietary training
• Engage with your colleagues and build friendships through exciting promotions, events and activities

The Profile. If you have a strong sense of commitment and an eagerness to learn, then TeleTech can help you succeed starting with these basic qualifications.

• Completed at least 2 years of college without back subjects
• Effective English communication skills
• Internet savvy, with basic knowledge in using Adobe Photoshop and MS Office applications.
• Preferably with customer service experience
• Should have basic to advanced skills in using Adobe Creative Suites v.6
• Will be working at TeleTech Pasay

How To Apply. Choose a method that suits you best.

• Email. Send your resume to PamelaTiczon@TeleTech.com
• Website. Apply online through www.TeleTechJobs.com
• Facebook. Visit www.Facebook.com/TeleTechPilipinas
• Twitter. Join the conversation at www.Twitter.com/TeleTechPinas

About TeleTech

TeleTech offers a world of opportunities—literally. With service delivery centers in 17 countries worldwide, TeleTech provides a great opportunity for you to gain valuable experience working with diverse clients, customers, and cultures every day. In fact, our associates interact daily with more than 3.5 million customers in nearly 30 different languages around the world via phone, Internet, email, and other media. Now that’s global reach.